ATM Processing
ATM processing connects your terminal to the banking network, manages transactions, and supports monitoring and compliance.
- Reliable transaction routing and settlement
- Network monitoring and reporting
- Supports EMV / compliance workflows
TNS Processing
Processing, EMV, and monitoring tools through the TNS network.
Hercules DPL Modems
Wireless connectivity and remote management using DPL Hercules modems.
TNS Code of Conduct: How Merchant Complaints Are Resolved (Canada)
If you are a merchant with a question about your ATM contract or statement, the Code of Conduct process starts with your Independent Sales Organization (ISO).
If the issue isn’t resolved, TNS has a formal complaint process and escalation path in Canada.
Quick Answer: How do I file a merchant complaint under the Code of Conduct?
Step 1: contact your ISO first. Step 2: if still unresolved, submit a Code of Conduct inquiry to TNS (online form is preferred).
If needed, you can escalate to Interac or file a complaint with the FCAC.
Need help understanding your statement first? Call (250) 947-5856
Step 1: Contact your ISO first
If your question is related to your contract or statement, start by contacting your ISO using the contact information on your statement or contract.
Many issues can be resolved quickly at this step.
Step 2: Submit a Code of Conduct inquiry to TNS
If you’ve contacted your ISO and the issue is not resolved to your satisfaction, submit a Code of Conduct inquiry to TNS.
TNS recommends using the online form when possible (fastest and most secure).
- Option (i): Complete the complaint form online and click “submit”.
- Option (ii): Download/print the form, complete in dark ink, and email a PDF to [email protected] with “Merchant Complaint” in the subject line.
- Option (iii): Mail a hard copy to: Attention: Merchant Complaint Department, 10 Compass Court, Toronto, ON, M1S 5R3.
What response time should merchants expect?
TNS indicates it will acknowledge receipt of a complaint within five (5) business days and provide a written decision within
twenty (20) days of receiving the complaint, including a summary, investigation result, explanation, and escalation options.
Step 3: Escalate to Interac or FCAC if needed
If your complaint remains unresolved after TNS’s process, you may contact Interac (Payment Card Network Operator) or file a complaint with the Financial Consumer Agency of Canada (FCAC).
FCAC
Phone: 1-866-461-3222
Email: [email protected]
Mail: Financial Consumer Agency of Canada, 6th Floor, Enterprise Building, 427 Laurier Ave. West, Ottawa, ON, K1R 1B9
Note: Information submitted may be shared with your PCNO, acquirer, processor, or financial institution to help address your concern.
Need help choosing the right setup?
Tell us your location type and expected transaction volume. We’ll recommend the best processing + connectivity option for your site.
Choosing the Right ATM Machine in Canada
Not all ATMs perform the same. The right machine depends on traffic volume, installation type, servicing access, and expected transaction demand. Below is a simplified comparison of the most reliable ATM models used across Canada.
- Retail locations: Compact indoor machines with low maintenance
- High-traffic venues: Larger cash capacity and faster servicing
- Exterior installs: Weatherized through-the-wall ATMs
- Budget-focused installs: Certified refurbished options
New to ATMs? Start with our complete guide:
How to Start an ATM Business in Canada (Complete 2026 Guide)
Complete ATM Business Guide for Canada.